Shop terms and conditions
I aim to provide a friendly and stress-free shopping experience in a safe and secure environment.

Ordering
Click on the “add to basket” icon to add products to your shopping bag. The quantity of products that you have selected will be displayed at the top right of the screen throughout your shopping session. Should you wish to amend you selection, simply click on “basket” to review your purchase(s) and the total value. Once you have finished shopping, click on the “checkout” icon to proceed to Paypal’s secure website and complete your purchase.
Once you have successfully placed an order, you will be sent an email confirming receipt and the details of your order. Your order represents an offer by you to purchase goods from me. Please check the confirmation email and notify me immediately of any errors at shop@carolinepapadato.com. A follow-up email will then be sent once the goods have been dispatched to you, and it is only at this point in time that I accept your offer, are bound to fulfill it and a contract is formed.

Secure shopping
All payments are processed through Paypal’s secure server, which encrypts your credit card and personal details to ensure they cannot be read by anyone else when transmitted over the Internet.

Privacy
I am committed to preserving your privacy

Delivery
I aim to dispatch all items within 3 days of accepting your order, but UK customers should allow up to 7 days for purchases to arrive. Please note that delivery estimates are not guaranteed. You will be notified by email once your goods have been dispatched. All orders will be sent by Royal Mail recorded delivery in the UK and will, therefore, require a signature upon receipt. I am happy to send items as gifts but, to avoid confusion, please forewarn the recipient that a parcel is on the way.

Taxes
The prices on my site are inclusive of VAT. Please note that if you are ordering goods for delivery overseas you may be subject to import duties and taxes. Such taxes will be payable when the goods reach their destination. The liability for payment of such customs duties rests solely with you and I have no control or liability for them.

Product information
I have made every effort to reproduce colours as accurately as possible on the site, but please be aware that the actual colours you see on the screen may differ to those of your ordered products. If this is in any way a disappointment when you receive your items, please notify me as soon as possible and I will do what I can to remedy the situation.
All prices are quoted in pounds sterling and are inclusive of UK VAT. If the price quoted on the website is incorrect and the true price is lower than that quoted I will charge you the lower price. If the true cost is higher than the quoted price we will either inform you of the true cost and await your confirmation of your order at the higher price, or inform you that we cannot accept your order and let you know the reasons for such cancellation.

Cancellation
If you wish to cancel an order before the goods have been dispatched, please email me at shop@carolinepapadato.com as swiftly as possible quoting your order reference number. If the goods have already been dispatched you will need to follow the instructions in the Returns Policy below.

Returns policy
If you’re not happy with your purchase, please contact me within 7 days of receipt of goods. You’ll need to return it to me in its original condition and I’ll happily refund you in full (delivery charges apply).

Damaged goods
In the event that your purchase is damaged on arrival or is not exactly as ordered, please contact me within 48 hours of delivery at shop@carolinepapadato.com. I’ll send a replacement and refund the delivery charges.

Limitation of liability
I will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable by either party when the contract for sale is formed.

Governing law
I am based in Tower House, Town Quay Road, Southampton SO14 2NY, United Kingdom. These terms and conditions for use of this website shall be governed by the laws of England.